Terms & Conditions

Effective Date: 25th February 2026
Domain: www.littlevegas.co.uk

GENERAL TERMS & CONDITIONS

These terms contain important provisions. Please read them carefully as they will apply to your gambling and use of our facilities.

Who we are and our contractual relationship.

  1. This adult gaming centre is operated by Chongie Entertainment UK LTD (“us” or “we”) under the authority of an adult gaming centre operating licence (licence no. Non-Remote 062728-N-337784- 003) granted by the Gambling Commission of Great Britain.
  2. You must be 18 or over to be allowed inside the premises. If you appear under 25, you may be asked to provide a photo ID to prove your age.
  3. When you use the gaming machines or any other facilities on our premises you are entering into a legal contract with us, the terms of which are set out here (the “Terms”). As soon as we provide or display amended Terms then the amended Terms will apply from that point onwards unless we make any material changes in which case, we will display a notice in our premises informing customers of the changes to Terms before they come into effect.
  4. Any gaming transactions entered on this premises shall be between the customer taking part in the particular transaction and Chongie Entertainment.
  5. Additional conditions may apply to specific promotions, and they will be available in the venue. Customers are strongly advised to read the Specific T&Cs provided separately. All promotions are open to all customers aged 18 and over. Staff and their immediate family or anyone connected with our promotions are excluded.
  6. Minimum and maximum stakes and maximum prize/wins are those displayed on the gaming machine in the Specific Terms. By entering any gaming transaction by use of the particular gaming machine, the Customer shall be deemed to have read and accepted the Specific Terms applying.
  7. When you are on our premises, we expect you to treat our staff and other customers with courtesy. We may ask you to leave if, in our opinion, your behavior is rude, threatening, or abusive; or you are under the influence of alcohol or other substances. We may refuse admission to our premises at any time without giving reasons. The Manager’s decision is final.

Responsible gambling and self-exclusion

8. You agree that we may approach and speak to you where we believe you may have an issue with your gambling and that we may refer you to sources of help with problem gambling. We may record those discussions with you and may also give details of our concern to the Gambling Commission – this will be in general terms and no personal data will be shared with the Gambling Commission. You may want to contact GAMCARE which provides information, advice and counseling to individuals, their family and friends who have concerns about problem gambling. The Helpline number for GameCare is 0808 802 0133. We are a member of bacta’s (IHL) national self-exclusion scheme (please see www.bacta.org.uk).

  1. This means that you may exclude yourself from gambling with us and from other participating adult gaming centre premises for an initial minimum period of between 6 and 12 months. Please inform a member of staff if you wish to discuss self-exclusion. If we can, we will try to discuss this with you in private.
  2. In order to self-exclude, you will be expected to sign a digital self-exclusion form accepting the terms and conditions of your self-exclusion and provide us with personal information such as your name, address and contact details, as well as photo identification and any other personal details we reasonably consider necessary to implement this self- exclusion. You do not have to enter our premises to do this and may communicate with us in writing. You agree that we may share the information you provide and the fact of your self-exclusion with Bacta/IHL, other adult gaming centres and family entertainment centres. More details will be provided by our staff if you choose to self-exclude.
  3. If you have self-excluded yourself from our venue, then we will try to make sure that you are not allowed to enter our premises. If we find you inside our premises, then we will ensure that you leave as quickly as possible. However, if you still manage to gamble during a period of self- exclusion then we will not be responsible for your gambling losses, nor will we have to refund any monies lost. We will record any attempt by you to breach your self-exclusion agreement.
  4. At the end of the period chosen by you, the self-exclusion will remain in place for a further 6 months unless you take positive action in order to gamble again by requesting a member of staff to allow you to do so. If you reinstate yourself to gambling in this way you will not be able to gamble for a further 24 hours – this is called a cooling off period and is required by Gambling Commission Regulations. You may also request a renewal of the self-exclusion when it expires by contacting a member of our staff.
  5. If you do not renew your self-exclusion, nor request to be re-instated to gambling then your self- exclusion will automatically continue for a further six months. After this time, you will no longer be self-excluded.
  6. We reserve the right to exclude you from the premises without your consent if you we consider that you are unable to control your gambling or are abusive to staff, are disruptive or fail to comply with any other terms of entry.

Credit and loans

  1. We do not provide any form of credit in connection with gambling.
  2. We do not permit any loans or other arrangements on our premises where credit is given to another person for any gambling activities. We will ask anyone to leave our premises and will exclude from entry in the future anyone who we discover is making loans on our premises on a commercial or organised basis.

Promotions and reward schemes

17. Any promotions, loyalty, or other reward schemes we offer will be subject to separate terms and conditions.

Refunds

18. If any gaming or other machine fails to work or work properly then, at the discretion of the venue, you will be entitled to is a refund of the stake you wagered. If we believe a machine is operating incorrectly, we may stop any further play on it. Any wins from a faulty machine will be void and you will not be entitled to collect any winnings accrued on a faulty machine.

Complaints and disputes

  1. In this section, a "complaint" means a complaint about any aspect of our operation of our licensed gaming activities. A "dispute" is any complaint which is not resolved at the first stage of our complaints process. A copy of our complaints and disputes procedure is available on request.
  2. If you have any complaints about any of the facilities for gambling that we provide then, in the first instance, you should raise it as soon as possible with the Duty Manager or call our complaints line at +443330067110. If your complaint is not resolved to your satisfaction by the Duty Manager then please put your complaint in writing, setting out the circumstances and send it together with any supporting information to [email protected] .
  3. We will aim to respond in writing to your complaint within [15] working days of receiving your written complaint.
  4. If your complaint remains unresolved after receiving a written response from us, then we treat it as a dispute, and you have the option to refer it to the independent alternative dispute resolution (“ADR”) entity that we use. This entity is called bacta ADR Services. It is independent of bacta and can be contacted via its website http://pegasusadrservice.org.uk
  5. There is no charge or cost to you in referring your complaint to bacta ADR Service, but it will not deal with your complaint until you have been through our complaints procedure. In referring a dispute to ADR, you accept that any determination is binding on you and us.

Cheating and advantage play

24. If you are found cheating or if it is determined by us that you have employed or made use of a system (including any apparatus) designed to gain an advantage over the random operation of any gaming machine, you will not be paid out any prizes and will be barred from entering the premises in the future.

Data protection and privacy

In order to fulfil our regulatory obligations, we may undertake various checks of your identity, residence, income and wealth and may require you to supply us with information or documents in this regard.

We operate CCTV facilities at our premises for the purposes of detection and prevention of crime, and to ensure that our staff are able to work in a safe environment. CCTV recordings may be disclosed to the police or used in dealing with any complaints.

If you have opted into the self-exclusion scheme then your personal data will be made available to our staff, to bacta and other participating adult gaming centres.

GAMBLE RESPONSIBLY

Gambling should be fun. If gambling is causing you a problem,
contact GamCare for confidential advice and support:
GAMECARE WEBSITE

GamCare Helpline 0808 8020 133

Chongie Entertainment UK Ltd trading as Little Vegas and Little Macau is committed to ensuring that gambling is kept free from crime & disorder, ensuring gambling is conducted in a fair and open way and the protection of children and vulnerable adults.

Chongie Entertainment UK Ltd is licensed and regulated by the Gambling Commission of Great Britain with account number 62728 found here.

Chongie Entertainment UK Ltd is a private limited company incorporated in the United Kingdom and Wales with no. 14806879 and with reg office address 3-5 Wardour Street, London, W1D 6PB.